Customer Experience & Fulfillment Coordinator

Company: HeritageLegacyPartnersLLC
Location: Brenham
Posted on: February 16, 2026

Job Description:

Job Description Job Description Salary: 40,000-52,000 About Antique Rose Emporium For over 40 years, Antique Rose Emporium has been a nationally recognized pioneer in growing and selling own-root roses. Based in Independence, Texas, our giftshop, nursery and display gardens, and e-commerce division serve customers nationwide with high-quality roses, plants, and gardening products. We are passionate about preserving the beauty of heirloom roses while creating an inspiring customer experience both in-person and online. Our e-commerce team plays a vital role in delivering plants safely and accurately, ensuring every customer receives the same care and attention as if they visited our gardens. Job Summary The E-Commerce Customer Service & Fulfillment Coordinator is responsible for managing the customer experience and order flow from purchase through shipment. This role acts as a key link between customers, e-commerce systems, and the fulfillment team, ensuring accuracy, clear communication, and timely execution. Roles and Responsibilities Serve as a primary point of contact for e-commerce customers via phone, email, and online support channels. Provide clear, professional, and timely responses to customer inquiries regarding orders, products, shipping, and policies. Resolve customer concerns independently and escalate complex issues appropriately. Process, review, and manage e-commerce orders through the companys order management and e-commerce platforms. Coordinate closely with fulfillment staff to ensure order accuracy, priority handling, and on-time shipment. Learn and operate all relevant software systems, including e-commerce platforms and order management systems. Prepare, manage, and maintain required agricultural, shipping, and plant health permits associated with e-commerce fulfillment. Track and report key e-commerce customer service and fulfillment metrics. Review, coordinate, and manage day-to-day relationships with shipping carriers. Work closely with the Operations Manager, fulfillment team, product management, and technology partners. Qualifications 35 years of experience in e-commerce customer service, order management, or fulfillment coordination. Exceptional written and verbal communication skills. Strong attention to detail and accuracy. Ability to learn new software systems quickly and work confidently across multiple platforms. Experience with Shopify or similar e-commerce platforms preferred. Familiarity with ERP or inventory/order management systems preferred. Equal Employment Opportunity Antique Rose Emporium is an equal opportunity employer.

Keywords: HeritageLegacyPartnersLLC, The Woodlands , Customer Experience & Fulfillment Coordinator, Customer Service & Call Center , Brenham, Texas