Polaris Adventures - Regional Account Manager, South
Company: Disability Solutions
Location: Houston
Posted on: April 18, 2024
Job Description:
At Polaris Inc., we have fun doing what we love by driving
change and innovation. We empower employees to take on challenging
assignments and roles with an elevated level of responsibility in
our agile working environment. Our people make us who we are, and
we create incredible products and experiences that empower us to
THINK OUTSIDE.***ADVANCED NOTICE: THIS IS NOT A SALES
POSITION***ABOUT THE ORGPolaris Adventures brings together a select
network of Outfitters to provide premium ride and drive experiences
at popular destinations nationwide. Creating safe, memorable,
year-round adventures for all skill levels, Polaris Adventures
offers worry free half and full-day options for couples, families,
and adventure groups in state-of-the-art Polaris--- vehicles.JOB
SUMMARYAs Polaris Adventures continues with rapid growth, this
position plays a critical role in driving the success of assigned
commercial operations outfitters & dealers as a member of the
broader Account Management team.A successful candidate leads the
team by example establishing and maintaining relationships across a
diverse group of stakeholders, communicating across teams, and
making decisions within an established framework to meet onboarding
and relationship targets. They are highly collaborative while
managing outfitter needs alongside Polaris Adventures core
values.This is an exciting role that requires close team and
outfitter partnership skills, leadership, a depth of business
process knowledge, proactive problem solving, customer service, and
the ability to effectively communicate and manage complex
solutions.DUTIES AND RESPONSIBILITIESEach Regional Account Manager
acts as the owner for an assigned group of key Outfitters within a
specific region. The Regional Outfitter Account Manager will be
based in-region and responsible for management of their Outfitters
with in-person meetings as well as working cohesively with our
Inside Team. They will also play a key role in our budding
Membership Select business (B2C). Each Regional Account Manager is
responsible for key activities in onboarding, maintaining, and
growing Outfitters and Polaris Adventures' business. This
individual will be responsible for our outfitters within the
following South Region: TX, NM, OK, AR, KS, MO, LA. Candidates must
live within a reasonable distance from a major metropolitan airport
within Texas &/or Arkansas, preferably near the Houston
metropolitan area &/or Fayetteville, AR metropolitan
area.Onboard
- Customer Service: Lead and direct onsite ramp-up and
operational support for new and existing accounts; provide on-site
training of various processes and ensure understanding of program
policies and guidelines.
- Communication: Establish meeting cadence (in-person, written &
verbal) and expectations early; continuously build value
proposition of ADV & Select with assigned outfitters and
vendors
- Time Management: Ensure timely and successful implementation
and training on all packages/solutions; coordinate with
internal/external vendors, suppliers, and consultants.Maintain
- Attention to Detail: Identify inconsistencies in data or
business process and raise concerns appropriately; forecast and
track key account metrics. Work cohesively with Inside Account
Manager, identifying any gaps in processes or adherence to
processes.
- Communication: Works together with the Outfitter to use data
and trends to tailor account management plans to outfitters
highlighting growth opportunities, initiatives, program compliance,
and NPS improvement. Present Monthly Business Reviews to Outfitter,
touching on goals, program compliance and any initiatives that are
in play.
- Customer Service: Anticipate and manage the needs of outfitters
with proactive outreach (even out of season) and tailored
recommendations; active promoter of self-service portal & tools.
Nurture ongoing outfitter relationships and act as an escalation
point on specified issues.Grow
- Decision Making/Recommendations: Use available data sources
(market trends, ride statistics, etc.) to formulate strategic plans
and make recommendations to outfitters.
- Customer Service: Identify and grow opportunities within
existing accounts; focus on building high quality experiences.
- Proactive: Listen for opportunities to create warm leads and
transfer local market knowledge to business development team (i.e.,
competitive intelligence, expansion and growth initiatives,
marketing activities)SKILLS & KNOWLEDGE
- Bachelor's degree in Business or related field of study,
&/or an Associate's Degree with equivalent working experience
is required.
- 5+ years of in person Client Relationship Management or Account
Management experience is required, with demonstrated ability to
manage relationships across multiple organizations and locations
while serving a variety of needs.
- Experience leading teams &/or projects.
- Excellent written and verbal communication skills, to include
active listening skills, with experience delivering presentations
or trainings tailored to the needs of the audience.
- Works professionally and effectively with a diverse group of
internal and external stakeholders to build strong
relationships.
- Builds rapport and influence, using diplomacy, to drive program
participation and outfitter success in meeting growth and expansion
objectives.
- Delivers client-focused solutions based on customer needs.
- Manages multiple projects or outfitters at a time with strict
attention to detail and service level.
- Listens for conflicts or challenges and provides
solution-oriented recommendations.
- Flexibility to support ADV core business, Indian Motorcycles,
and new programs as they arise.WORKING CONDITIONS
- Remote - Home Based Office
- Travel required within Region (> 50%)
- Must live within 60 minutes of a major Airport within the
current region of outfitter focus.#LI-KT1#LI-remoteWe are an
ambitious, resourceful, and driven workforce, which empowers us to
THINK OUTSIDE. Apply today!At Polaris we put our employees first,
by offering a holistic approach to their health and financial
wellbeing. Polaris is proud to offer competitive compensation,
including a market-leading profit-sharing plan that is fundamental
to our pay-for-performance culture.At Polaris, employees are owners
of the company through company contributions to our Employee Stock
Ownership Plan and discounted employee stock purchases plan.
Employees receive a generousmatching contribution to 401(k),
financial wellness education and consultation to plan for their
financial future. In addition to competitive pay, Polaris provides
a comprehensive suite of benefits, including health, dental, and
vision insurance, wellness programs, paid time off, gym & personal
training reimbursement, life insurance and disability offerings.
Through the Polaris Foundation and our Polaris Gives paid volunteer
time off, we support employees who actively volunteer their time,
efforts, and passions to improve the health and wellbeing of the
communities in which they live, play and work. Employees at Polaris
drive our success and are rewarded for their commitment.About
PolarisAs the global leader in powersports, Polaris Inc. (NYSE:
PII) pioneers product breakthroughs and enriching experiences and
services that have invited people to discover the joy of being
outdoors since our founding in 1954. Polaris' high-quality product
line-up includes the Polaris RANGER--, RZR-- and Polaris GENERAL---
side-by-side off-road vehicles; Sportsman-- all-terrain off-road
vehicles; military and commercial off-road vehicles; snowmobiles;
Indian Motorcycle-- mid-size and heavyweight motorcycles;
Slingshot-- moto-roadsters; Aixam quadricycles; Goupil electric
vehicles; and pontoon and deck boats, including industry-leading
Bennington pontoons. Polaris enhances the riding experience with a
robust portfolio of parts, garments, and accessories. Proudly
headquartered in Minnesota, Polaris serves more than 100 countries
across the globe. www.polaris.com EEO StatementPolaris is an Equal
Opportunity Employer and will make all employment-related decisions
without regard to race, color, religion, creed, sex, sexual
orientation, gender identity, national origin, age, disability,
marital status, familial status, status with regard to public
assistance, membership or activity in a local commission, protected
veteran status, or any other status protected by applicable
law.
Keywords: Disability Solutions, The Woodlands , Polaris Adventures - Regional Account Manager, South, Executive , Houston, Texas
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