Datacenter Transformation Engagement Manager - ServiceNow
Company: Capgemini
Location: Houston
Posted on: April 30, 2024
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Job Description:
Job Title: Datacenter Transformation Engagement Manager,
ServiceNow
Location: Dallas, New York, Atlanta, Houston, NYC, San Francisco,
Chicago (Hybrid)
Travel: 0-100%
As a member of our Cloud and Infrastructure Services Project and
Consulting organization the Transformation Engagement Manager is
primarily responsible for leading the successful deployment of
ServiceNow solutions to a customer, acting as the primary customer
contact for services, proactively handling any issues arising,
providing status reporting to leadership and project sponsors and
maintaining high levels of customer satisfaction and project
profitability.
The Transformation Engagement Manager will often be placed on
engagements of a more complex nature, requiring advanced abilities
in project management, and communication skills. Leadership in
orchestrating successful delivery across the breadth of scope from
technical, to business process, to organizational change ensuring
the customer business value outcome. These complex projects bring
together specialized capabilities from across Capgemini Business
Units in combination to enable the transformational goals of the
customer. The Engagement Manager is responsible for leading these
interdependencies and builds a diverse, skilled project team from
across the world to deliver quality on time, to budget and exceed
customer expectations.
Job Title: Datacenter Transformation Engagement Manager,
ServiceNow
Location: New York, Dallas, Atlanta
Travel: 0-100%
As a member of our Cloud and Infrastructure Services Project and
Consulting organization the Transformation Engagement Manager is
primarily responsible for leading the successful programs of
Datacenter Transformations, Modernization and Optimizations
solutions to a customer, acting as the primary customer contact for
services, proactively handling any issues arising, providing status
reporting to leadership and project sponsors and maintaining high
levels of customer satisfaction and project profitability.
The Transformation Engagement Manager will often be placed on
engagements of a more complex nature, requiring advanced abilities
in program management, and communication skills. Leadership in
orchestrating successful delivery across the breadth of scope from
technical, to business process, to organizational change ensuring
the customer business value outcome. These complex projects bring
together specialized capabilities from across Capgemini Business
Units in combination to enable the transformational goals of the
customer. The Transformation Engagement Manager is responsible for
leading these interdependencies and builds a diverse, skilled
project team from across the world to deliver quality on time, to
budget and exceed customer expectations.
About Capgemini
Capgemini is a global leader in consulting, digital transformation,
technology and engineering services. The Group is at the forefront
of innovation to address the entire breadth of clients'
opportunities in the evolving world of cloud, digital and
platforms. Building on its strong 50-year heritage and deep
industry-specific expertise, Capgemini enables organizations to
realize their business ambitions through an array of services from
strategy to operations. Capgemini is driven by the conviction that
the business value of technology comes from and through people.
Today, it is a multicultural company of 270,000 team members in
almost 50 countries. With Altran, the Group reported 2019 combined
revenues of ---17billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is
Capgemini's consulting and infrastructure build-and-run
provisioning offering and supports the group's cloud-based
services. As part of the integrated cloud offering from Capgemini,
Cloud Infrastructure Services delivers a broad range of cloud
services to build and support the hybrid cloud estate by
encompassing the leading public cloud players and leading private
cloud technologies. With EUR 1.5 billion annual revenue, Cloud
Infra Services helps clients virtualize and optimize their IT
estates through infrastructure outsourcing services such as data
center, helpdesk, network support, and service integration and
service maintenance support. Our other services also include
infrastructure transformation services-helping clients consolidate
and migrate entire workloads and data centers.
Visit us at www.capgemini.com . People matter, results count.
Applicants for employment in the US must have valid work
authorization that does not now and/or will not in the future
require sponsorship of a visa for employment authorization in the
US by Capgemini
What we offer:
Your career matters to you and is important to us too. Because your
goals and needs are evolving, we offer visibility, leeway and
support to help you grow and progress in your career. This approach
builds notably on our comprehensive competency framework, our
personal development, training and career management programs, and
our University innovative and business-focused learning
curriculums.
We promote a culture of diversity. We believe working with
dedicated individuals from different backgrounds and points of view
is a strategic advantage and an ongoing opportunity. Diversity
enriches our creative solutions and contributes for our
clients.
Our Shared values have been at the heart of the group since our
formation. They are honesty, boldness, trust, freedom, team spirit,
modesty and fun. These values influence the way we meet client
needs while respecting the regulatory requirements of each country
in which we operate, and the way we promote ethically sound
practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with
diverse backgrounds and work experiences.
Capgemini is an Equal Opportunity Employer encouraging diversity in
the workplace. All qualified applicants will receive consideration
for employment without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation,
genetics, veteran status, marital status or any other
characteristic protected by law.
This is a general description of the Duties, Responsibilities and
Qualifications required for this position. Physical, mental,
sensory or environmental demands may be referenced in an attempt to
communicate the manner in which this position traditionally is
performed. Whenever necessary to provide individuals with
disabilities an equal employment opportunity, Capgemini will
consider reasonable accommodations that might involve varying job
requirements and/or changing the way this job is performed,
provided that such accommodations do not pose an undue
hardship.
Click the following link for more information on your rights as an
Applicant -
http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Skills Required
with strong presentation and facilitation skills at all levels of
the organization
Ability to set appropriate expectations with the customer and
develop relationships quickly
Authority practitioner in Agile Methodology as well as the ability
to adopt and follow recommended standard methodology and Capgemini
methods and processes
Confirmed ability to influence and consult (providing options with
pros, cons and risks) while providing thought leadership to
sponsors/leadership/key contacts in solving governance,
program/project management, business process and/or technical
problems
Partnership with the technical leads on the program to validate and
drive technical solution quality and technical delivery
capability
Ability to think strategically, summarize customer success outcomes
into well-structured program plans and then deliver the detail.
Program definition and management
Shown ability to develop a team culture and environment promoting
collaboration and partnership.
Active listening skills, respecting others' point of view and take
ownership of chipping in the required input while demonstrating
strong communication skills (written, interpersonal, and
presentational)
Validated ability to influence and consult (providing options with
pros, cons and risks) while providing assistance in solving
business processes and relay that in English that resonates with
both the business and technical audience at all levels of the
organization.
Strong ownership, accountability, and attention to detail in all
work efforts
Superior maturity, professionalism, and judgment; ability to excel
with minimum supervision
Commitment to customer satisfaction and supports our
customer-centric attitude!!
Power User level with ServiceNow as a daily tool, specifically in
ServiceNow Agile.
Knowledge of ITIL, ideally higher than foundation level.
Required Education, Experience and/or Qualifications
Degree qualified in Information Technology, Engineering, or other
appropriate subject area or equivalent experience
Confirmed ability in the IT industry, preference in
consulting/services delivery
8 years of software project management experience with at least 4
years leading ServiceNow projects
8 years in customer-facing roles that require a mix of influencing,
validating, negotiating, understanding and execution.
Led delivery of large and complex Service Integration and
ServiceNow engagements.
ServiceNow experience should span at least 2-3 different ServiceNow
components. Ideally HRSD (Employee Center) as well as ITSM, CMDB,
ITOM, ITBM, CSM and integrations
Excellent customer-facing skills including working with Account
Executives and other team members.
Experience articulating the value-based selling mode
Experience identifying customer needs and implementing
solutions.
PMP or PgMP Certification
ITIL Certified
ServiceNow Project Management training
Led ServiceNow projects of up to 5 million USD revenue and 30-40
FTE
Extensive client-facing experience in multiple industries
Excellent communication and presentation skills
Global and distributed delivery experience is preferred
Certified Scrum Master is preferred
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the
changing stages of your life and career. For eligible employees, we
offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being
programs
Financial well-being programs such as 401(k) and Employee Share
Ownership Plan
Paid time off and paid holidays
Paid parental leave
Benefits like adoption assistance, surrogacy, and
cryopreservation
Social well-being benefits like subsidized back-up child/elder care
and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini
Capgemini is a global leader and partner with companies to
transform and lead their business by harnessing the power of
technology. The Group is guided every day by its purpose of
igniting human energy through a sustainbile future. It is a
responsible and diverse organization of over 360,000 team members
in more than 50 countries. With its strong 55-year heritage and
deep industry expertise, Capgemini is trusted by its clients to
address the entire breadth of their business needs, from strategy
and design to operations, fueled by the fast evolving and
innovative world of cloud, data, AI, connectivity, software,
digital engineering and platforms. The Group reported in 2022
global revenues of ---22 billion.
Get The Future You Want - www.capgemini.com
About Cloud Infrastructure Services (CIS) :
CIS powers enterprises' business and technology digital
transformation by accelerating change, reinforcing cybersecurity,
empowering employees, leading complexity, and fostering
adaptability. Working across sectors in 50 countries, our 30,000
cloud professionals apply our extraordinary expertise with cloud
leaders to offer customized, ongoing cloud, infrastructure,
cybersecurity, digital workplace, and enterprise service management
support.
Demonstrate our close partnerships with leading cloud vendors and
advanced intelligence from our global operations centers, our CIS
teams are trusted by clients to securely navigate in today's
dynamic business environments, driving forward business value so
they get the future they want. Our unique approach to
infrastructure connects solutions, services, and suppliers to
implement integrated solutions across the IT supply chain, public
and private clouds, and legacy environments, helping clients
optimize their digital transformation journeys.
Our five key service areas are:
Cloud Services : Exploiting the cloud at speed and scale
Employee Experience Services : Making the "future of work" work for
our clients
Cybersecurity Services : Securing Foundations to Create Open
Futures
Enterprise Service Management : Taking charge of complexity to
drive business value
Infrastructure Services : Leading and modernizing IT estates
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in
the workplace. All qualified applicants will receive consideration
for employment without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation,
genetics, veteran status, marital status or any other
characteristic protected by law.
This is a general description of the Duties, Responsibilities and
Qualifications required for this position. Physical, mental,
sensory or environmental demands may be referenced in an attempt to
communicate the manner in which this position traditionally is
performed. Whenever necessary to provide individuals with
disabilities an equal employment opportunity, Capgemini will
consider reasonable accommodations that might involve varying job
requirements and/or changing the way this job is performed,
provided that such accommodations do not pose an undue
hardship.
Capgemini is committed to providing reasonable accommodations to
anyone who needs assistance, please let your recruiter know.
Click the following link for more information on your rights as an
Applicant
http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may collect your image (video or
screenshot) during the interview process and that image may be used
for verification, including during the hiring and onboarding
process.
Applicants for employment in the US must have valid work
authorization that does not now and/or will not in the future
require sponsorship of a visa for employment authorization in the
US by Capgemini.
Job: Infrastructure
Organization: CIS US P&C
Title: Datacenter Transformation Engagement Manager -
ServiceNow
Location: TX-Dallas
Requisition ID: 074739
Other Locations: US-IL-Chicago, US-GA-Atlanta, US-TX-Houston,
US-NY-New York, US-CA-San Francisco
Keywords: Capgemini, The Woodlands , Datacenter Transformation Engagement Manager - ServiceNow, Executive , Houston, Texas
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