Aftermarket Service Manager (Customer Success Manager)
Company: Disability Solutions
Location: Houston
Posted on: May 3, 2024
|
|
Job Description:
Innovate to solve the world's most important challengesAs an
Aftermarket Service Manager here at Honeywell, you will manage the
assigned customer contracts in a way that combines the customers'
goals with the business's goals to form a cohesive, data-led, and
customer-informed process.You will be responsible for improving the
customer satisfaction, net recurring revenue, engineering
activities in the contract and for repair, migration & upgrades.You
will report directly to our Sr. Customer Support Manager and you'll
work out of our Houston, TX location on a hybrid work schedule,
with approximately 60%-70% travel to customer sites in the U.S. and
Canada.You will work closely with our Tier 1 accounts to turn
existing relationships into business partnerships that can drive
value for both the customer and Honeywell.KEY RESPONSIBILTIES-----
Build strong, long-term relationships with customers by staying in
constant communication and efficiently resolving issues with
alternate solutions tailored to individual needs.--- Serve as a
product, company and industry ambassador, keen on educating
customers on the capabilities of our solutions.--- Create an
optimized & data-led model of the customer journey (plan for every
customer), then make sure all internal stakeholders are aligned.---
Collaborate with sales and marketing to create and optimize the
upsell and cross-sell strategies.--- Conduct weekly, quarterly and
annual customer business reviews to ensure customers optimize our
product/service, issues are resolved proactively and customer goals
are met.--- Evaluate risk management for each customer and
proactively evade dissatisfaction or lost business and ultimately
drive retention throughout customer life cycle.--- Provide insight
and relay the voice of customer with internal teams, including
Sales, Marketing, Product, Technical Support, Operations, Finance
and Engineering.U.S. PERSON REQUIREMENTSDue to compliance with U.S.
export control laws and regulations, candidate must be a U.S.
Person, which is defined as, a U.S. citizen, a U.S. permanent
resident, or have protected status in the U.S. under asylum or
refugee status.YOU MUST HAVE--- Bachelors Degree--- Relevant
experience in Aftermarket Services--- Customer Industry business
driver knowledge that enables customer value discussions in our
major industries of Oil Refining, O&G, LNG, Chemicals and
Mining/Mineral Processing--- Good understanding of regional
customers - culture and dynamics--- Ability to influence by
leadership----- Excellent customer interaction skills - the ability
to interact with customers, manage their expectations and build
long term relationshipsWE VALUE--- MBA or post graduate
qualifications in a related discipline are desirable--- Excellent
communication - both verbal and written, including the ability to
hold C-level customer conversations that drive business for both
parties and move the relationship forward.--- Self-motivated--- The
ability to work under pressure--- A strong commitment to safety and
a safe working environment--- Ability to develop and maintain
strategic customer relationshipsAdditional Information
Keywords: Disability Solutions, The Woodlands , Aftermarket Service Manager (Customer Success Manager), Executive , Houston, Texas
Click
here to apply!
|