Customer Service Tech

Company: D.R. Horton
Location: Conroe
Posted on: April 24, 2024

Job Description:

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

D.R. Horton, Inc. is currently looking for an _Customer Service Technician_. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Evaluates homeowner repair issues to determine if they are warrantable items
Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
Schedules and manages subcontractors to make designated warranty repairs
Ensure all repairs are completed within compliance standards
Certifies warranty work is completed within contractor obligations
Develop and maintain good rapport with subcontractors and homeowners
Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
Processes charge-back documentation and invoices
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Ability to travel overnight

Education and/or Experience * High school diploma or general education degree (GED) * Three or more years related experience, including carpentry work, drywall, texture repair and painting * Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime * Excel in effective and positive communications * Work effectively in high pressure situations * Ability to work independently and be productive without supervision * Ability to provide a systematic approach in carrying out assignments * Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop * Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications * Proficiency with MS Office and email * Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision * Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock * The noise level is generally loud

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Preferred Qualifications * Prior customer service experience a plus * Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Vision and Dental
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays

/Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2/

Followus on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

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Job: *Warranty

Organization: *Home Builder

Title: Customer Service Tech

Location: TX-Conroe

Requisition ID: 2400996

Keywords: D.R. Horton, The Woodlands , Customer Service Tech, Hospitality & Tourism , Conroe, Texas