Auto Lending Account Specialist I - Customer Service
Company: JPMorganChase
Location: Houston
Posted on: April 4, 2026
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Job Description:
Description Chase Auto is a leading provider of auto financing
with a portfolio of more than $80 billion in assets and
relationships with 75% of U.S. franchised automotive dealers. The
business is part of the JPMorgan Chase franchise and serves auto
dealers, consumers, and vehicle manufacturers. It offers a range of
products and services to meet the financial needs of its clients
from retail lending, captive financing, and floorplan products to
cash management, private banking, and payment processing. As an
Account Specialist in Auto Finance, you will work with applicants
to ensure their needs and service issues are resolved accurately
and in a timely fashion while providing a first in class experience
for customers and employees seeking auto financing. This may
include facilitating the application process by interfacing with
customers to discuss products and verifying application
information. Additionally, specialists make targeted outbound calls
to highly interested customers with a focus on solving customer
concerns and helping them finance their auto purchase with Chase.
Job Responsibilities Interact and provide service customers for
Auto Originations Provide direction, solutions, and guidance to
customers seeking to make a vehicle purchase from a dealer through
inbound and outbound customer calls Build rapport and establish
customer trust in Chase Auto Lending Control conversation to gather
needed information and accurately update the Chase systems Convey
auto loan decisions to customers Assist customers with changes to
the auto loan application and provide next steps to clients based
on product offered Answer general inquiries regarding the auto loan
process (i.e. steps, rate quotes, etc.) Take auto loan applications
over the phone for ADA customers & adhere to compliance regulations
Collaborate with team members and partners by sharing information
and expertise while working together to achieve work goals
Understand Chase Auto products/services and the advantages of each
Make outbound calls to customers who have filled out an online auto
application, expressed interest in auto financing, or who have been
prescreened for an auto loan Required qualifications, capabilities,
and skills High school diploma or equivalent Effective verbal and
written communication with both external and internal customers
Exhibit composure while maintaining efficiency during calls by
remaining positive, focused, and even-tempered in a fast-paced,
time sensitive environment and in challenging situations such as
escalations Approach problems logically and with good judgment to
ensure the appropriate customer outcome Critical thinker and
ability to exercise independent judgment 1 year client/customer
service/call center experience Preferred qualifications,
capabilities, and skills Previous experience in the auto industry
Bilingual Spanish a Plus
Keywords: JPMorganChase, The Woodlands , Auto Lending Account Specialist I - Customer Service, Sales , Houston, Texas
